Service Policy

Last Updated: 01 March, 2026
The information and services provided by KVOLTZ through our website and doorstep service platform are intended for general EV bike maintenance and repair assistance only.
By using our website or booking our services, you acknowledge and agree to the terms stated in this disclaimer.

1. Service Nature
KVOLTZ provides doorstep inspection, repair, and maintenance services for electric bikes (EV bikes). While our technicians strive to deliver high-quality service, certain repairs may require specialized equipment or workshop facilities that may not be available during doorstep service.
In such cases, we may recommend that the vehicle be serviced at an authorized service center.

2. No Guarantee of Complete Repair
Although our technicians will make reasonable efforts to diagnose and repair issues, we cannot guarantee that all problems can be resolved during a doorstep visit.
Some issues may require:

• Advanced diagnostic tools
• Specialized repair equipment
• Replacement components not immediately available

3. Pre-Existing Conditions
KVOLTZ is not responsible for:

• Pre-existing mechanical or electrical problems
• Hidden damage not visible during inspection
• Issues caused by previous repairs or modifications
• Manufacturer defects

Our technicians perform service based on the condition of the EV bike at the time of inspection.

4. Spare Parts and Components
Any spare parts used during service may be:

• Original manufacturer parts
• Compatible replacement parts

Warranty on parts, if applicable, will follow the manufacturer's warranty terms.
We are not responsible for failures caused by defective manufacturer components.

5. Customer Responsibility
Customers are responsible for:

• Providing accurate information about the EV bike and its issues
• Ensuring the service location is safe and accessible
• Informing technicians about previous repairs, accidents, or modifications

Failure to provide correct information may affect the service results.

6. Limitation of Liability
To the maximum extent permitted by law, KVOLTZ shall not be liable for:

• Indirect or consequential damages
• Loss of use of the EV bike
• Loss of business or income
• Issues arising after service due to normal wear and tear or improper use

Our liability, if any, will be limited to the amount paid for the specific service provided.

7. Website Information Disclaimer
Information available on our website is provided for general informational purposes only. We make no warranties regarding the completeness, reliability, or accuracy of any content.
Users rely on such information at their own risk.

8. Changes to This Disclaimer
KVOLTZ reserves the right to modify this Service Disclaimer at any time. Updates will be posted on this page with the revised date.

9. Contact Information
If you have any questions regarding this Service Disclaimer, please contact us:
Company Name: KVOLTZ
Email: info@kvoltz.com
Phone: +91 7758 960 501
Address: Shop No 8, Tirthkunj Society, Aranyeshwar Road, Pune - 09